Returns & Exchanges:
All products should be returned within 30 days of delivery in new condition, and with all paperwork, tags, parts, and accessories to insure full credit. Pack the item securely in the original package, if possible. For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. Shipping charges will apply for exchanged items. You will be refunded the corresponding shipping cost if the return is a result of a shipping error on our part. We can also arrange a call tag or a return service label in the case of an exchange due to an error on our part.
If a product is defective, please send it back to us. Most manufactures will not take back items that have not been cleaned or laundered after use. A $20 cleaning fee will be charged for item that require cleaning.
We comply fully with our manufacturers warranties and will repair or replace an item according to their specifications. Warranties generally cover manufacturer’s defects only and length of warranties vary by company.
If the defective item was not purchased in your name, please send proof of purchase. A $20 handling fee will be charged for items not purchased through the Arcadian Shop.
The purchaser must pay for shipping charges back to our store. If the item has been unused, the shipping cost will be refunded.
How to send your return or warranty:
Write a note telling us how you want to handle the return or warranty within the above policies. For returns, would you like us to exchange the item, issue a credit, issue a refund or credit the card originally charged, or other (please explain)? For warranty, if the item is used, the company’s policy determines replacement or repair. A refund may be available for unused items postmarked within 7 days of receipt.
Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, warranty, etc.). Please describe the defect for warranties.
Specify the name and address to which we should send your refund or exchange.
Please give us an email address, and telephone number (specify day or evening) in case we have questions.
Ship your return to:
91 Pittsfield Rd.
Lenox, MA 01240